ph85.com Privacy Policy

This Privacy Policy ("Policy") describes how ph85.com ("ph85.com," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the ph85.com website, mobile platform, games, and all related services (collectively, the "Platform").

ph85.com is committed to protecting your privacy and handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By accessing or using the ph85.com Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

ph85.com collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Identity & Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number and email address
• Residential address (city, province, region)
• Government-issued ID details (e.g., PhilSys National ID, passport, SSS ID, UMID, driver's licence)

Account & Transaction Data

• Username and encrypted password
• Deposit and withdrawal history, including payment method details (GCash number, Maya account, bank account name — but never full card numbers)
• Wagering history, game activity logs, and session records
• Bonus and promotion redemption records

Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Login timestamps and session duration

Communications Data

• Records of your interactions with our customer support team (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records

ph85.com collects your personal data through the following means :

• Direct Registration: When you create a ph85.com account, you provide your name, date of birth, contact details, and other identity information directly through our registration form.
• KYC Verification: When you submit government-issued identification documents to complete our Know Your Customer (KYC) process, as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Deposits & Withdrawals: When you make financial transactions on the Platform, your payment method details and transaction records are captured automatically.
• Gameplay Activity: Your wagering history, game selections, session durations, and outcomes are recorded automatically as part of normal Platform operation.
• Cookies & Tracking Technologies: When you browse the ph85.com Platform, cookies and similar technologies collect technical and usage data automatically. See Section 9 for full details.
• Customer Support: When you contact our support team via live chat or email, we record the content of those communications to resolve your query and improve our service.
• Third-Party Sources: In limited circumstances, we may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors, solely for the purpose of verifying your identity or preventing financial crime.

ph85.com uses your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Specifically, we use your data to:

• Provide and Operate the Platform: Create and manage your ph85.com account, process deposits and withdrawals, deliver game services, and maintain your transaction history.
• Verify Your Identity and Age: Confirm that you are who you say you are and that you meet the minimum age requirement of 21 years, as mandated by PAGCOR and Philippine law.
• Comply with Legal Obligations: Meet our obligations under the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR licensing requirements, the Data Privacy Act (RA 10173), and other applicable Philippine regulations.
• Prevent Fraud and Financial Crime: Detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform.
• Responsible Gaming: Monitor gaming patterns to identify potential problem gambling behaviour and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where appropriate.
• Customer Support: Respond to your queries, resolve disputes, and improve the quality of our support services.
• Marketing Communications: Send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: Analyse usage patterns and technical data to improve the performance, security, and user experience of the ph85.com Platform.

Under the Philippine Data Privacy Act of 2012, ph85.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your ph85.com account, process transactions, and deliver gaming services as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, anti-money laundering obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ph85.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share necessary transaction data with our authorised payment partners — including GCash, PayMaya (Maya), and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — solely to process your deposits and withdrawals.
• Identity Verification Providers: We may share your identity documents with accredited KYC and identity verification service providers to confirm your identity and age in compliance with PAGCOR requirements.
• Game Software Providers: Our third-party game providers may receive limited technical data (such as session tokens and game results) necessary to deliver their games on the ph85.com Platform. These providers are contractually prohibited from using your data for any other purpose.
• Regulatory and Law Enforcement Authorities: We are required by Philippine law to disclose certain data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities upon lawful request.
• Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the integrity of the Platform and the safety of all players.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

All third parties with whom ph85.com shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable Philippine data protection laws.

ph85.com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Transaction and Wagering Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC reporting obligations.
• KYC Documents: Retained for the duration of your account plus five (5) years after closure, or longer if required by a regulatory investigation or legal proceeding.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless the record relates to an unresolved dispute or legal claim.
• Marketing Consent Records: Retained for the duration of your consent plus two (2) years after withdrawal, to demonstrate compliance with consent requirements.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and performance monitoring purposes.

When your personal data is no longer required, ph85.com will securely delete or anonymise it in accordance with industry best practices and NPC guidelines.

ph85.com takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ph85.com Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms. Passwords are hashed and salted — they are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorised ph85.com personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): ph85.com offers 2FA for player accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: ph85.com maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes prescribed by the Data Privacy Act.

ph85.com uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set. Disabling these may affect your experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where users encounter difficulties, and how we can improve. These are used only in aggregate, anonymised form.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may limit the functionality of the ph85.com Platform. For full details on the cookies we use, please refer to our Cookie Notice, available within the Platform's settings menu.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph85.com:

• Right to Be Informed: You have the right to know what personal data ph85.com collects about you, why we collect it, and how it is used — which is the purpose of this Policy.
• Right to Access: You may request a copy of the personal data ph85.com holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing. Note that certain data must be retained to comply with Philippine legal and regulatory obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interests where your rights and freedoms override those interests.
• Right to Data Portability: You may request that ph85.com provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe ph85.com has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all verified requests within thirty (30) calendar days, as required by the Data Privacy Act.

The ph85.com Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine gambling laws. ph85.com does not knowingly collect personal data from any person under the age of 21.

If ph85.com discovers or has reason to believe that a person under 21 years of age has registered an account or provided personal data on the Platform, we will immediately suspend the account, delete all associated personal data, and report the matter to the appropriate Philippine authorities where required by law.

If you are a parent or guardian and believe that your child has provided personal data to ph85.com, please contact our Data Protection Officer immediately using the contact details in Section 13. We will take prompt action to investigate and, where confirmed, delete the data without undue delay.

ph85.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where reasonably practicable.

The updated Policy will always be available on this page, with the effective date clearly indicated at the top. We encourage you to review this Policy periodically to stay informed about how ph85.com protects your personal data.

Your continued use of the ph85.com Platform after the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

ph85.com has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact us through the following channels:

• General Privacy Enquiries: [email protected]
• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly through the ph85.com Platform after logging in
• Response Time: All data privacy requests will be acknowledged within 72 hours and resolved within 30 calendar days

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through its official channels.