Frequently Asked
Questions

The minimum age to register and play on ph85.com is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR's licensing conditions. ph85.com conducts mandatory age verification (KYC) on all accounts before any deposits or withdrawals are processed. Any account found to belong to a player under 21 will be immediately suspended and all funds frozen pending review.

ph85.com accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• SSS ID
• Driver's Licence (LTO)
• PRC Professional ID
• Voter's ID

Upload a clear photo or scan of your ID through your account dashboard. Verification is typically completed within 24 hours on business days. You may also be asked to submit a selfie holding your ID for additional confirmation.

No. ph85.com strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team for assistance.

Go to the ph85.com Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a secure password reset link. The link expires after 30 minutes for security reasons. If you don't receive the email within a few minutes, check your spam folder. Still having trouble? Contact our 24/7 live chat support and our team will verify your identity and assist you directly.

ph85.com supports the following payment methods for Filipino players:

• GCash — instant deposits and withdrawals
• PayMaya / Maya — fast e-wallet transfers
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). ph85.com does not accept credit card deposits or any form of cryptocurrency, in compliance with Philippine regulations.

The minimum deposit on ph85.com is ₱100 for GCash and PayMaya/Maya. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for verified accounts, though large deposits may require additional documentation as part of our anti-money laundering compliance procedures.

Withdrawal processing times at ph85.com vary by method:

• GCash / Maya — typically within 15 minutes to 2 hours
• Bank Transfer — 1 to 3 business days depending on your bank
• Debit Card — 2 to 5 business days

Withdrawals are processed after your KYC verification is complete. First-time withdrawals may take slightly longer as our finance team performs additional security checks. The minimum withdrawal amount is ₱200.

ph85.com does not charge any fees on deposits. For withdrawals, ph85.com also does not impose platform-side fees — however, your bank or e-wallet provider may apply their own transaction charges. GCash and Maya withdrawals are generally fee-free for standard amounts. We recommend checking your e-wallet or bank's fee schedule for large transfers.

ph85.com offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from leading providers, including jackpot slots
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Fishing Games — including the popular Relax Fishing
• Specialty Games — Bingo, keno, and scratch cards
• Featured Titles — such as Ways of the Qilin

New games are added regularly. Check the ph85.com Casino page for the latest additions.

Yes! ph85.com is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit ph85.com on your phone's browser, log in, and enjoy the full game library. The mobile experience is designed to be smooth and responsive, whether you're playing on a budget Android phone or the latest iPhone.

All games on ph85.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, ensuring complete transparency. ph85.com operates under PAGCOR's regulatory framework, which includes requirements for game fairness and player protection.

ph85.com regularly offers promotions for Filipino players, including welcome bonuses for new members, reload bonuses, free spins on selected slot titles, cashback offers, and seasonal promotions tied to Philippine holidays and events. All bonuses are subject to wagering requirements and terms — please read the specific promotion details carefully before claiming. Visit the ph85.com Casino page for current offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms for full details.

No — bonus funds must meet the applicable wagering requirements before they can be withdrawn. Your real-money balance and bonus balance are tracked separately in your ph85.com account. Real-money funds can be withdrawn at any time (subject to standard withdrawal processing), while bonus funds remain locked until wagering requirements are fulfilled. If you'd prefer not to accept a bonus, you can opt out before claiming it.

ph85.com uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and PAGCOR's data protection requirements. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone else has accessed your ph85.com account, take these steps immediately:

• Change your password right away via the account settings page
• Contact our 24/7 live chat support to report the incident
• Request a temporary account freeze while the matter is investigated
• Review your recent transaction history for any unauthorised activity

We recommend enabling two-factor authentication (2FA) on your account for an extra layer of security. Never share your ph85.com login credentials with anyone.

ph85.com provides a full suite of free responsible gaming tools, including:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — cap your maximum losses per period
• Session Time Limits — automatic logout after a set duration
• Cooling-Off Period — temporary account suspension of 24 hours to 30 days
• Self-Exclusion — long-term or permanent account closure
• Gaming History — full transparency on your activity and spending

All tools are available free of charge in your account settings. Visit our Responsible Gaming page for full details.

To activate self-exclusion, log in to your ph85.com account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent). The exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit, or receive any marketing communications from ph85.com. Self-exclusion cannot be reversed before the chosen period ends. If you need help activating this tool, contact our support team via live chat.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR operates a responsible gaming programme with counselling referrals. Mental health professionals in Manila, Cebu, Davao, Quezon City, and other major cities are trained to assist with gambling-related concerns. You can also contact ph85.com's Responsible Gaming Officer via our 24/7 live chat — everything is handled with complete confidentiality. For more information and resources, visit our Responsible Gaming page.